Store terms
Terms & Conditions
The operating terms reflected by Palermo’s current customer and commerce capabilities.
Using Palermo
Catalogue descriptions, prices and availability are presented from Palermo’s current records. Recommendations and AI-assisted support provide guidance only and do not replace the customer’s own judgment. Do not misuse accounts, attempt unauthorised access or submit unlawful content.
Accounts
Customers are responsible for the credentials used to access their account and for keeping saved profile and delivery information accurate. Sessions may expire or be invalidated after logout, password or security events, or account deactivation.
Orders and payment
Adding an item to a cart does not reserve stock. Palermo revalidates stock, current prices, promotions, addresses and delivery options during checkout. An order is not represented as paid until the payment provider result has been verified by the server. Repeated submissions are protected against duplicate business effects.
Delivery, cancellation and returns
The selected delivery method, displayed delivery information and charge are confirmed with the order. Eligible pre-shipment orders can record a cancellation request; a request does not itself delete the order, confirm cancellation or create a refund. See Shipping & Delivery and Returns & Refunds.
Service availability
Some configured services, including payment or AI support providers, may be unavailable. Palermo reports those states truthfully and does not treat a failed or pending provider response as success.
Need help with a specific order or policy question? Open Palermo support.