Client services
Returns & Refunds
Palermo records eligible cancellation requests, while return and refund outcomes require support review under confirmed business policy.
Cancellation requests
An authenticated customer may request cancellation for an eligible order before shipment through the order experience. This records a request safely and does not delete the order, silently change its status or automatically issue a refund.
Returns and exchanges
The current system does not provide an automatic self-service return or exchange approval flow. Contact Palermo support with the relevant signed-in order context so the request can be reviewed. Do not send an item without confirmed instructions.
Refunds
No refund entitlement, amount, timing or payment outcome is promised by the current project policy. The concierge cannot approve or issue refunds, take payments, or change orders. Any confirmed financial action must follow an approved business process and verified payment state.
Information to provide
Use your signed-in order history so support can access only orders belonging to you. Describe the request without entering card details, passwords or authentication codes.
Need help with a specific order or policy question? Open Palermo support.