Client services
Shipping & Delivery
Delivery options and charges are shown from the methods available for your order at checkout.
Delivery options
At checkout, signed-in customers choose from the active delivery methods currently configured for the order. The method name, displayed delivery information and charge are shown before payment and saved with the order.
Timing
Palermo does not currently publish a guaranteed dispatch or delivery time. Use the information shown with the selected delivery method and the order’s tracking status. Provider or operational delays remain possible.
Tracking
Each baseline order uses one shipment record. When tracking is available, the Orders area shows the order-owned tracking reference and controlled status events. Tracking access requires the signed-in customer who owns the order.
Addresses and changes
Checkout uses the saved delivery address selected for the order and preserves an order snapshot. Review it before placing the order. The support concierge can explain status information but cannot change an order or delivery.
Need help with a specific order or policy question? Open Palermo support.