Privacy

Information Palermo uses

Palermo uses the information you provide for your customer account, saved addresses, fragrance preferences, quiz and recommendation activity, wishlist, orders, reviews, rewards and support conversations. Visitor carts and recommendation sessions use opaque temporary identifiers.

Payment details are entered through the configured payment provider. Palermo stores payment status and provider references, not raw card numbers or security codes.

Why it is used

Information is used to authenticate accounts, personalise fragrance discovery, maintain carts and wishlists, process and track orders, provide customer-owned order context to support, publish moderated reviews, protect the service and keep required transaction and audit records.

Access and service providers

Account-specific data is restricted by authentication and ownership checks. Administrative access requires separate server-side permissions. Palermo relies on configured providers for authentication, payment and AI-assisted support; only the context required for the approved task is shared.

Retention and account deactivation

Project baseline periods include 30 days for visitor cart/session state, 90 days for application logs, 180 days for support conversations, 12 months for account-linked recommendation history, and 24 months for order, invoice and payment-reference records. Backups roll for 30 days. These are project controls and require owner/legal confirmation before production launch.

Account deactivation immediately affects access, but it is distinct from deletion. Editable profile information is reviewed for deletion or anonymisation while transaction, invoice and audit records may remain for their documented retention purpose.

Choices and questions

You can update profile, address, preference and Palermo updates settings from your account. Use Palermo support for a privacy question or a request concerning your account; the project does not publish an unverified contact address.